Privacy Policy

1. Introduction

VectorClean (Pvt) Ltd ("VectorClean", "we", "us", or "our"), located in Harare, Zimbabwe, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number (when creating an account or booking)
• Delivery address and location data (for dispatch and logistics)
• Payment information (processed securely — we do not store card numbers)
• Company details (for B2B partner accounts)
• Communications sent to us via contact forms or email

We also collect information automatically, including:

• Device type, browser, and IP address
• Pages visited and time spent on the platform
• Referring URLs and search terms

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Dispatch and track our fleet to your delivery address
• Send booking confirmations, invoices, and service updates
• Respond to enquiries and provide customer support
• Improve our platform, pricing models, and service quality
• Comply with legal and regulatory obligations in Zimbabwe

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties only where necessary to deliver our services, including:

• Payment processors (for secure transaction handling)
• Logistics and mapping providers (for route optimisation)
• Cloud infrastructure providers (hosting and data storage)

All third-party partners are contractually required to protect your data in accordance with applicable data protection standards.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our platform. Cookies help us remember your preferences, maintain your session, and analyse traffic patterns.

You may disable cookies through your browser settings. Note that some features of the platform may not function correctly if cookies are disabled.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure database access controls, and regular security reviews. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority in Zimbabwe

To exercise these rights, contact us at privacy@vectorclean.io.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 7 years in accordance with Zimbabwean commercial law. Account data is retained until you request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: